🔒 Privacy Policy for Autism Services Group

Your privacy is important to Autism Services Group (ASG). It is ASG’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://autismservices.group, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services (such as for training or external resources), please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of October 29, 2025.

Last updated: October 29, 2025.

Information We Collect

Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.

• ‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

• ‘Automatically collected’ information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

• Device Type

• Operating System

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information — for example, when you book an assessment, register for clinical training, or contact us — which may include one or more of the following:

• Name

• Email Address

• Phone Number

• Billing/Payment Details (collected and processed via third-party payment systems)

• Information related to diagnostic enquiries (e.g., whether the query is for an adult or child, or for a specific condition like Autism or ADHD)

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you, which include:

• Delivering diagnostic assessment and therapy services (Autism, ADHD, OT, etc.).

• Providing clinical training courses (ADOS-2, ADI-R, etc.).

• Communicating regarding your clinical or training enquiry.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

• Register or book an Assessment (Autism, ADHD, Dyspraxia, etc.).

• Sign up for a Clinical Training Course (ADOS-2, ADI-R, etc.).

• Sign up to receive updates from us via email.

• Use a mobile device or web browser to access our content.

• Contact us via email or on any similar technologies.

We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• To provide you with our core clinical and training services.

• To process and manage payments for assessments and courses.

• To contact and communicate with you regarding your service or enquiry.

• To comply with our legal obligations, including regulatory requirements (e.g., NICE Gold Standard).

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources to improve our services and your experience.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password (for our online training platforms) and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy and clinical record-keeping requirements. For example, clinical records for assessments are retained in line with applicable medical and legal standards. If your personal information is no longer required for its purpose, we will securely delete it or make it anonymous.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or regulatory obligation or for archiving purposes.

Children’s Privacy

Our services are aimed at adults and children, however, for any individual under the age of 18, we will require the verifiable consent and involvement of a parent or legal guardian to collect and process personal information for diagnostic and therapy services, in accordance with applicable child protection and data privacy laws. We do not knowingly collect personal information directly from children without such consent.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• Third-party service providers for the purpose of enabling them to provide their services including (without limitation) IT service providers, data storage, hosting and server providers, analytics, professional advisors, and payment systems operators.

• Our employees, contractors, and/or related clinical entities who are bound by confidentiality and ethical standards.

• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, or in order to establish, exercise, or defend our legal rights (especially in compliance with regulatory bodies like HCPC and CORU).

• Third parties to collect and process data.

Third parties we currently use include:

• Google Analytics (for website usage analysis)

• Third-party payment processors (for course and assessment fees)

• Email and CRM platforms (for communication and client management)

International Transfers of Personal Information

The personal information we collect is stored and/or processed in the United Kingdom and Ireland, and may be transferred to other countries where we or our partners, affiliates, and third-party providers maintain facilities.

If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy, using appropriate safeguards such as standard contractual clauses where necessary.

Your Rights and Controlling Your Personal Information

• Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information, but if you do not, it may affect our ability to provide assessments, training, and other services to you.

• Access: You may request details of the personal information that we hold about you.

• Correction: If you believe that any information we hold about you is inaccurate, please contact us using the details below.

• Withdraw Consent/Unsubscribe: To unsubscribe from our email database or opt-out of communications, please use the opt-out facilities provided in the communication or contact us using the details below.

• Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below. You also have the right to contact a regulatory body or data protection authority in relation to your complaint (e.g., the Information Commissioner's Office in the UK).

Use of Cookies

We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content and improve the website functionality.

Please refer to our separate Cookie Policy for more information.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy and update the "Last updated" date.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Autism Services Group (ASG) Email: [email protected]